Privacy Policy

ADVINO HEALTHCARE PRIVATE LIMITED (“Advino Healthcare”, “we”, “us”, or “our”) respects the privacy of our customers, patients, caregivers, healthcare professionals, website visitors, employees, and other individuals who interact with us.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal information in connection with our website, healthcare services, customer support, and other related services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT ADVINO HEALTHCARE

ADVINO HEALTHCARE PRIVATE LIMITED provides home healthcare and support services, including but not limited to:

Home Nursing Care
Home Healthcare Services
Caregiver and Medical Attendant Services
Elderly Care
Post-Hospital Care
Post-Surgery Care
Home Physiotherapy
NRI Care Support
Medication Management
24/7 Customer Support
Vital Signs Monitoring
Injection and Infusion Support
Wound and Dressing Care
Catheter Care
Ryle’s Tube Feeding Support
Tracheostomy Care and Suction Support
Nebulization Support
Oxygenation Support
ECG Recording
Other healthcare services as offered from time to time

2. INFORMATION WE COLLECT

Depending on the services you request or use, we may collect the following categories of information:

A. Personal Information

This may include:

Full name
Age and date of birth
Gender, where required for service delivery
Residential or service address
Telephone/mobile number
Email address
Emergency contact details
Relationship with the patient
Identification or verification information, where reasonably required

B. Health and Medical Information

For providing appropriate healthcare services, we may collect information such as:

Medical history
Current health condition
Diagnosis and treatment information
Prescription details
Medication information
Allergies
Doctor's instructions
Hospital discharge summaries
Treatment plans
Physiotherapy requirements
Nursing and caregiving requirements
Relevant medical reports and records
Other health information necessary for providing or coordinating the requested services

We treat health and medical information as sensitive information and use it only for legitimate healthcare, service-delivery, administrative, legal, or safety-related purposes.

C. Payment and Transaction Information

Where applicable, we may collect or process information relating to:

Billing details
Payment status
Transaction details
Invoice information
Refund information

Payment card, banking, or other payment credentials may be processed through third-party payment service providers. We do not intend to retain complete payment-card information unless required and permitted for legitimate business or legal purposes.

D. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Website usage information
Pages visited
Date and time of access
Referring website or source
Cookies and similar technologies

3. HOW WE COLLECT INFORMATION

We may collect information:

Directly from patients or their family members/representatives;
Through enquiry and contact forms on our website;
When you request or book our healthcare services;
During customer support communications;
From hospitals, doctors, healthcare professionals, or authorized representatives where appropriate;
Through our employees, caregivers, nurses, physiotherapists, or service coordinators;
Through third-party service providers involved in delivering our services;
Automatically through our website, cookies, and similar technologies.

4. HOW WE USE YOUR INFORMATION

We may use personal information for legitimate purposes, including:

Responding to enquiries and service requests;
Assessing healthcare and caregiving requirements;
Providing and coordinating home healthcare services;
Arranging nurses, caregivers, medical attendants, physiotherapists, or other healthcare professionals;
Communicating with patients and their authorized family members or representatives;
Coordinating with hospitals, doctors, laboratories, or other healthcare professionals where necessary and appropriately authorized;
Managing appointments, visits, schedules, and service requirements;
Providing customer support;
Processing payments, invoices, cancellations, and refunds;
Maintaining service records;
Improving our services and customer experience;
Managing complaints and feedback;
Conducting internal quality and service assessments;
Preventing fraud, misuse, unauthorized access, or other security incidents;
Complying with applicable laws, regulations, court orders, and lawful governmental requirements;
Sending service-related communications;
Sending promotional or marketing communications where permitted and, where required, with appropriate consent.

5. HEALTH AND MEDICAL INFORMATION

Healthcare information is collected and processed only to the extent reasonably necessary for providing or coordinating healthcare and related support services.

Where appropriate, we may share relevant medical information with assigned healthcare professionals, doctors, hospitals, laboratories, caregivers, physiotherapists, or other authorized service providers involved in the patient's care.

We aim to limit access to health information to individuals who reasonably need such information to perform their assigned responsibilities.

6. SHARING OF PERSONAL INFORMATION

Advino Healthcare does not sell personal information for monetary consideration.

We may share relevant information with trusted parties when reasonably necessary to provide our services or fulfill legitimate business, legal, or safety requirements, including:

Nurses and healthcare professionals;
Caregivers and medical attendants;
Physiotherapists;
Doctors and medical consultants;
Hospitals and healthcare institutions;
Diagnostic laboratories and healthcare service providers;
Payment gateways and financial service providers;
Technology, hosting, communication, CRM, and customer-support service providers;
Professional advisors, auditors, or legal consultants;
Government authorities or law-enforcement agencies where legally required.

Third parties receiving information are expected to handle it appropriately and only for the relevant purpose.

7. FAMILY MEMBERS AND AUTHORIZED REPRESENTATIVES

Healthcare services are often arranged by family members, relatives, employers, NRI representatives, or other authorized persons.

Where a person provides information on behalf of a patient, that person should ensure that they are authorized to provide the information and request services on the patient's behalf.

We may communicate relevant service information with an authorized family member or representative where reasonably necessary for service coordination, billing, safety, or patient care.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

Enable website functionality;
Understand website usage;
Improve website performance;
Remember preferences;
Analyze traffic and user interactions;
Support marketing and advertising activities where applicable.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. MARKETING COMMUNICATIONS

With appropriate consent where required, we may contact you through phone calls, SMS, WhatsApp, email, or other communication channels regarding:

Healthcare services;
Service updates;
Offers and promotions;
Educational or healthcare-related information;
Company updates.

You may request to stop receiving promotional communications at any time. Service-related communications that are necessary for an ongoing booking or healthcare service may still be sent.

10. DATA SECURITY

Advino Healthcare takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no method of electronic transmission, storage, or communication can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing healthcare services;
Maintaining service and medical records;
Customer support;
Accounting and billing;
Handling complaints and disputes;
Meeting legal, regulatory, contractual, and compliance obligations;
Protecting the rights and interests of Advino Healthcare and its customers.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. YOUR RIGHTS AND CHOICES

Subject to applicable law, individuals may have rights regarding their personal information, including the ability to:

Request information about the personal data we hold about them;
Request correction of inaccurate or incomplete information;
Request deletion of information where legally applicable;
Withdraw consent where processing is based on consent;
Request information regarding the use or sharing of their personal information;
Raise concerns or complaints regarding privacy practices.

Certain requests may be subject to legal, contractual, medical, regulatory, or legitimate business requirements.

To protect privacy and prevent unauthorized access, we may need to verify the identity and authority of the person making a request.

13. CHILDREN'S PRIVACY

Our services may involve the healthcare or caregiving of children. Where services are requested for a minor, personal and medical information should be provided by a parent, legal guardian, or other appropriately authorized representative.

We do not knowingly seek unnecessary personal information directly from children for purposes unrelated to providing healthcare services.

14. THIRD-PARTY WEBSITES AND SERVICES

Our website or communications may contain links to third-party websites, applications, payment platforms, social media platforms, or other services.

Advino Healthcare is not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage users to review the privacy policies of such third parties before providing personal information.

15. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a personal data or security incident that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and notify affected parties or relevant authorities as required by applicable law.

16. CHANGES TO THIS PRIVACY POLICY

Advino Healthcare may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on our website with the revised effective date. We encourage users to review this Privacy Policy periodically.

17. CONTACT US

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us through the official contact details provided on our website.

ADVINO HEALTHCARE PRIVATE LIMITED

Website: advinohealthcare.com

Privacy & Customer Support: Please use the contact details available on our official website.

Last Updated: September 5, 2026